EMAIL FINDER FREE PRO — REFUND AND RETURNS POLICY Last updated: October 4, 2026
1. HOW BILLING WORKS All paid plans (Starter $5/month, Pro $19/month, Accelerator $134/month, Studio $200/month) are billed monthly through Freemius, our merchant of record. Freemius processes your payment, handles taxes, and issues invoices. We do not store your full payment credentials. The Free plan ($0) requires no card and is free forever.
2. MONTHLY PLANS: CANCEL ANYTIME Paid plans are month-to-month with no annual lock-in required. You may cancel at any time from your billing settings. Cancellation takes effect at the end of the current billing cycle: your plan stays fully active until then, then downgrades to the Free plan. Unused time in the final cycle is not prorated or refunded, because quotas (finds, verifications, bulk rows, API calls) are granted in full at the start of each cycle and may have been consumed.
3. THE 7-DAY NEW-SUBSCRIBER GUARANTEE If you purchase a paid plan and cancel within 7 days of your first-ever paid subscription, contact shopappspot@googlegroups.com and we will refund that first month's charge in full via Freemius, no questions asked. This guarantee applies once per customer, to the first paid subscription only.
4. BOUNCE SHIELD: AUTOMATIC VERIFICATION REFUNDS Separate from plan refunds, the Bounce Shield automatically refunds verification credits when the Service marks an address "deliverable" and it hard-bounces within 30 days of sending through a connected mailbox. These refunds post automatically to your credit ledger — no request needed, no ticket, no waiting period. The shield applies on all paid plans (Starter and up). It covers good-faith sending; abuse patterns, including intentionally inducing bounces, are excluded.
5. WHAT IS REFUNDABLE - First-month charges cancelled within the 7-day guarantee window: fully refundable. - Duplicate charges caused by a billing error on our or Freemius's side: fully refundable once confirmed. - Charges after a confirmed erroneous plan change (e.g., an upgrade you did not authorize): refundable for the erroneous portion. - Unused Studio-plan contract amounts: governed by your Studio agreement, which may include its own refund and termination terms that supersede this policy.
6. WHAT IS NOT REFUNDABLE - Consumed quotas: credits spent on finds, verifications, enrichments, and API calls cannot be returned as cash, because the underlying work (SMTP handshakes, data lookups, compute) was performed. Unused credits are governed by the rollover rules in the Terms (30 days Starter, 60 days Pro/Accelerator). - Months already elapsed on a monthly plan after the 7-day window, even if quotas went unused — downgrade instead of refund is the remedy. - Charges resulting from your failure to cancel before renewal: set a calendar reminder; the billing date is shown in your account and on every Freemius invoice. - Free-plan usage: there is nothing to refund.
7. HOW TO REQUEST A REFUND Email shopappspot@googlegroups.com with your account email, the charge date and amount, and the reason. We respond within 2 business days. Approved refunds are issued through Freemius to the original payment method, typically appearing within 5–10 business days depending on your bank. Freemius's own refund mechanics (partial refund support, currency conversion) apply to the transaction layer.
8. PLAN CHANGES AND PRORATION Upgrades apply immediately: you are granted the higher plan's full quotas at once, and Freemius handles any prorated charge per its checkout terms. Downgrades apply at the next billing cycle; your current quotas remain until then. Switching between monthly plans never forfeits already-accrued rollover credits within their rollover windows.
9. CHARGEBACKS If you file a chargeback instead of contacting us, the account is suspended pending resolution per the Terms, because the payment dispute calls the service relationship into question. Contact us first — the 7-day guarantee and billing-error refunds exist precisely so chargebacks are unnecessary.
10. PRICE CHANGES If plan prices change, existing subscribers are notified at least 30 days in advance via email and in-app notice. The new price applies from your next renewal after the notice period; you may cancel before then and keep the old price through the current cycle. Freemius plan-change policies govern the mechanics of price transitions.
11. CONTACT Billing questions and refund requests: shopappspot@googlegroups.com. For payment-method issues at checkout, Freemius support is available through your invoice links.
12. FAILED PAYMENTS AND INVOLUNTARY DOWNGRADE If a renewal charge fails, Freemius retries per its dunning schedule and we notify you by email. Your plan remains active during a 7-day grace period. If payment is not resolved, the account downgrades to the Free plan: paid quotas stop, rollover credits are preserved through their rollover windows, and sequences pause rather than delete. Re-upgrading restores sequences, lists, and remaining rollover credits. No data is deleted solely because of a failed payment.
13. CURRENCY AND TAXES Charges are presented in USD unless Freemius localizes your checkout; currency conversion, if any, follows Freemius's processing terms and may differ slightly from the USD list price. Taxes (VAT, GST, sales tax) are calculated by Freemius at checkout based on your billing location; tax-exempt customers should contact us before purchase so exemption can be recorded with the merchant of record.
14. STUDIO CONTRACT BILLING Studio ($200/month) may alternatively be billed under a custom agreement with its own payment terms, invoicing cadence, and refund provisions. Where a signed Studio agreement conflicts with this policy, the agreement controls. Custom billing terms are arranged through our sales process before the subscription starts.
15. DISPUTE RESOLUTION FOR BILLING Billing disputes must be raised within 60 days of the charge. We investigate with Freemius transaction records and respond within 5 business days. Valid billing errors are refunded through Freemius to the original payment method. This process is without prejudice to your statutory consumer rights, which vary by jurisdiction and are not limited by this policy.